Unified Communications
CloudCall
Elevate how your business communicates with CloudCall — the unified communications platform from Cloud Dynamics designed for bold, modern teams. One powerful platform. Every way to connect. From wherever you are.
Empower your people to collaborate smarter, respond faster, and work seamlessly—whether they're across the office or across the world.
What You get with CloudCall:
Voice & Video Calling
HD-quality calls and video meetings that sound (and feel) like you’re in the room.
Instant Messaging
Quick, secure, and always-on messaging to keep your team in sync.
Mobile & Desktop Apps
Full functionality, wherever work takes you. Stay productive across all devices.
Conference Calling
Run high-quality meetings with screen sharing and multi-party support—no extra tools needed.
Unified Messaging
Voicemails, and emails all in one inbox for smoother, smarter communications.
Seamless Integration
Plug CloudCall into your CRM, helpdesk, or business apps to unlock real-time efficiency.
Ready to Upgrade Your Communications?
Discover how CloudCall can unlock new levels of performance, efficiency, and collaboration in your business.
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Contact Center
CloudEngage
Modern customers expect fast, convenient, and personalised service—on their terms. They don’t just want answers—they want experiences. Whether it’s through WhatsApp, email, voice, or live chat, they want brands to be available, responsive, and human. And most importantly? They expect you to remember them, understand their needs, and solve their issues quickly.
Cloud Dynamics CloudEngage is purpose-built to meet these rising expectations—without compromise
Revolutionise Customer Engagement with Cloud Dynamics
In today's fast-paced digital landscape, exceptional customer service is paramount. Cloud Dynamics CloudEngage offers a cutting-edge, cloud-based solution designed to transform your customer interactions across all channels. Experience a unified platform that enhances efficiency, scalability, and customer satisfaction.
Key Features
Omnichannel Communication
Engage with customers seamlessly across voice, email, chat, SMS, and social media platforms, ensuring consistent and personalized experiences.
AI-Powered Analytics
Leverage real-time insights into customer behavior and agent performance to make informed decisions and optimize operations.
Intelligent Routing
Utilize advanced algorithms to direct inquiries to the most suitable agents, reducing wait times and improving resolution rates.
Voice Biometrics Authentication
Enhance security and streamline verification processes with voice recognition technology, providing a frictionless customer experience.
Unified Agent Interface
Equip your team with a single, intuitive dashboard that consolidates all customer interactions and data, boosting productivity and reducing training time.
Scalable Cloud Infrastructure
Adapt to changing business needs effortlessly with a flexible, cloud-native platform that supports remote work and rapid expansion.
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Communication Platform As a Service
Tailored Communication Solutions for Every Industry
Industries require communication platforms that not only connect but also adapt to their unique operational needs. Cloud Dynamics CPaaS offers a versatile, secure, and customizable communication infrastructure designed to seamlessly integrate with your existing systems, enhancing collaboration and efficiency across various sectors.
Industry-Specific Customisation
Hospitality
Elevate guest experiences with personalised communication tools. From virtual concierges to real-time service requests, our platform ensures guests feel valued and connected throughout their stay.
Education
Facilitate interactive learning environments through integrated video conferencing, instant messaging, and collaborative tools, fostering engagement between students, educators, and parents.
Government
Enhance citizen engagement with secure, multi-channel communication solutions. Streamline public services, enable real-time updates, and ensure data privacy compliance.
Healthcare
Improve patient care coordination with secure messaging, appointment scheduling, and telehealth capabilities, ensuring timely and effective communication among healthcare providers and patients.
Transportation
Optimise operations with real-time alerts, passenger notifications, and staff coordination tools, ensuring safety and efficiency in transit systems.
Key Features
Omnichannel Communication:
Engage stakeholders through voice, video, messaging, and more, all within a unified platform.
Secure & Compliant:
Adheres to industry standards and regulations, ensuring data protection and privacy.
Scalable Infrastructure:
Easily adapts to the growing needs of your organization, supporting expansion and increased demand.
Integration Ready:
Seamlessly connects with existing applications and systems, minimizing disruption and maximizing efficiency.
User-Friendly Interface:
Intuitive design ensures ease of use for all users, reducing training time and increasing adoption rates.
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Microsoft Solutions
Everything Microsoft. Fully Managed. Truly Empowered.
At Cloud Dynamics, we don’t just sell Microsoft—we make it work for you. Whether you're a startup, a scale-up, or a national enterprise, we offer the full spectrum of Microsoft licensing, cloud services, and workplace solutions.
But we don’t stop there.
Through our Concierge services, we go beyond software. We become your extended team—managing, maintaining, and supporting your Microsoft environment, whether remote or on-site.
Get Access To the Full Microsoft Stack
From productivity to security to cloud infrastructure, we’re your single source for:
Microsoft 365 (Business, Enterprise, Education, Nonprofit)
Microsoft Teams (Voice, Collaboration, Rooms)
Azure Cloud Services
Windows Licensing
Microsoft Defender & Security Suite
Power Platform (Power BI, Power Automate, Power Apps)
Dynamics 365
Enterprise Mobility + Security
With direct access to Microsoft’s full product portfolio, we tailor licensing to your needs, optimize your spend, and simplify renewals across your organisation.
Concierge: Your Microsoft Co-Pilot
Whether you're cloud-native, hybrid, or still on-prem, Concierge from Cloud Dynamics is your white-glove support service for everything Microsoft.
Included Services:
Tenant Management
User provisioning, license assignment, security policies, backups, identity management—you name it, we manage it.
End-User Support
Remote or on-site, our experts provide frontline support to your teams—email issues, Teams glitches, login errors, device onboarding, and more.
Proactive Monitoring & Reporting
Catch issues before they escalate. Stay informed with monthly health reports and usage insights.
Security & Compliance Guidance
Stay audit-ready with real-time support for Microsoft security features, compliance policies, and threat management.
Change & Adoption
Training, onboarding, and engagement strategies to help your team get the most from your Microsoft investment.
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Hosting
Modern Infrastructure. Built Around You.
Whether you're migrating from legacy platforms, starting fresh with greenfield infrastructure, or scaling globally—we’ve got the skills, experience, and strategic partnerships to bring your vision to life.
Cloud Dynamics Hosting & Infrastructure solutions are engineered for resilience, performance, and control. Hosted in our own points of presence or in top-tier data centers across South Africa and the world—we give you options that scale, secure, and simplify.
Your Infrastructure, Anywhere You Need It
Cloud Dynamics operates from our own high-performance POPs and partners with major Tier-III and Tier-IV datacenters across South Africa and around the world.
Whether you need localized hosting in Johannesburg or Cape Town—or a globally distributed presence—we’ve got the reach, relationships, and reliability to make it happen.
Hosting Services That Just Work
Public, Private & Hybrid Cloud Hosting
Secure, scalable environments purpose-built for your workloads.
Virtual Machine & Container Hosting
High-availability compute designed for performance and cost control.
Backup & Disaster Recovery Hosting
Failover you can rely on. RTOs and RPOs that match your business needs.
High-Performance Storage
From object to block to ultra-fast SSD storage—we deliver the speed your apps deserve.
Migration Done Right
Whether you’re moving out of a legacy datacenter, lifting to cloud, or consolidating your infrastructure, we handle the heavy lifting:
Zero-downtime strategies
Deep application mapping
Performance optimization
Risk mitigation & rollback planning
Post-migration validation & testing
We don’t just get you from A to B. We get you there smarter, faster, and with minimal disruption.
Greenfield Deployments
Launching something new? Start strong with Cloud Dynamics.
We architect for scale from day one
Choose your tech stack—we’ll build around it
Full support across deployment, integration, and operation
Predictable pricing, clear SLAs, and rapid go-lives
Whether you're a fintech startup, a SaaS player, or a government department launching a new platform—we’re your partner in building it right, the first time.
Key Skills
Cost of Sale
Global Capability, Local Insight
Emerging Technologies
Innovate Without Limits. Implement With Purpose.
Welcome to Cloud Dynamics — Here, we don’t chase hype. We craft practical, transformative solutions using the latest technologies that are proven, scalable, and ready to solve real-world problems.
Whether you're looking to digitise conservation efforts, build autonomous systems, or redefine customer experiences, Emerging Technologies is where innovation meets execution.
What is Emerging Technologies
Emerging Technologies is the fusion lab where drones, AI, computer vision, machine learning, and cloud-native apps come together—strategically designed, custom-developed, and precisely deployed to meet your goals.
We combine cutting-edge tools with real business outcomes, industry expertise, and bespoke development.
What We Do
Tech-Stack Fusion
Combine and orchestrate new technologies into one intelligent solution—from autonomous drones and edge devices to cloud AI and real-time data visualization.
Custom Solution Development
We don’t wait for off-the-shelf. We build tailored applications, dashboards, and integrations to match your mission.
Strategy-Aligned Implementation
Emerging Technologies starts with your objective—whether it's security, efficiency, sustainability, or insight—and builds tech around that.
Real Use Case: Conservation Meets Tech
Challenge: Monitor wildlife populations and prevent poaching in remote conservation zones.
Our Solution:
Autonomous drones patrol the perimeter
AI-powered cameras detect motion and classify species or intruders
Edge computing processes data in real-time
Cloud dashboards allow rangers to respond instantly, anywhere
The result? 24/7 smart surveillance, accurate animal counts, and actionable data—without lifting a foot off the ground.
Use Cases Across Industries
Smart Cities – AI for traffic management, incident detection, and waste optimisation
Agritech – Crop health analysis using satellite and drone imagery
Security & Surveillance – AI-enhanced threat detection across perimeters and public spaces
Mining & Energy – Predictive maintenance using IoT sensors and ML analytics
Education – Augmented and virtual reality environments for immersive learning
Retail & Logistics – Vision AI for stock monitoring and autonomous delivery optimization
What is your use case?